Terms of Service
Rules for using AI Outfit Changer and its paid features.
Last updated: 2026-09-29
Operator and contact details
- Operator
- Starwind
- Registration country or region
- United States / 美国
- Support email
- support@ai-outfitchanger.com
- Service regions
- Europe and the Americas, Taiwan, South Korea and Hong Kong
Refund policy
To request a refund, contact support@ai-outfitchanger.com with your account email, order reference and reason (no reason is required for a statutory withdrawal). Do not send passwords, card numbers or payment secrets. 1. Requests within 14 calendar days after each successful payment: if none of the credits granted by that order or paid subscription period have been used, we offer a full refund of that payment. This also applies to renewal payments and one-time credit packs. 2. If some credits have been used within that period, unless applicable law requires a full refund or a more favorable remedy, the refundable amount is the amount actually paid multiplied by the unused, still-valid credits from that grant that have not been revoked for a previous refund divided by its original paid credits, rounded to the currency's smallest unit. The current refund is capped at the amount actually paid minus refunds already issued for that payment; total refunds cannot exceed that payment. We use the order's credit ledger and do not treat free credits or credits from other purchases as used under this order. Stop using the credits under review after requesting a refund. The corresponding remaining paid credits are revoked when the refund is completed. Failed-task credits and retries are reconciled to avoid duplicate deductions or compensation. 3. AI results may differ from your expectations. Dissatisfaction alone with a successfully delivered result that meets its description does not guarantee an additional cash refund for used credits, but unused credits remain eligible under the 14-day offer. Contact us if a result cannot be accessed, materially fails to match what was promised, or the service is defective. We will assess an appropriate fix, regeneration, price reduction or refund. Restoring credits cannot be imposed instead of a cash refund to which you are legally entitled. 4. Duplicate charges, paid credits not granted, and paid tasks we cannot deliver may be reported promptly after discovery without the commercial 14-day limit. Once verified, we will refund the duplicate or undelivered portion, or provide another remedy with your agreement. Credits already restored and refunds already issued are reconciled. A payment still being processed is not itself a duplicate charge. 5. Monthly and annual subscriptions automatically renew at the amount and interval confirmed at checkout. Cancellation stops future renewals and does not automatically refund the current payment. Cancel before the next charge and check the cancellation status in the billing page and PayPal. Renewal payments are eligible under this policy. After 14 days, an ordinary change of mind or cancellation does not guarantee a refund of an unused balance, except where applicable law requires one. 6. Free, bonus and promotional credits cannot be directly redeemed for cash. Refunds normally go to the original payment method with no additional refund fee charged by us. We aim to acknowledge requests within 2 business days and initiate an approved refund with the payment provider within 7 calendar days; any shorter statutory deadline takes precedence, and requests for information do not pause or extend statutory deadlines. Arrival depends on PayPal, the card issuer and bank: a PayPal balance is usually faster, bank or debit-card refunds may take several business days, and credit-card refunds may take 1 to 2 billing cycles. Initiating a refund does not mean the funds have arrived. 7. This policy does not limit mandatory withdrawal, cancellation, refund or defective-service rights, or payment-provider dispute rights. Where applicable, EU/European 14-day withdrawal rights, Taiwan's 7-day distance-contract cancellation rights and other mandatory local rights are not automatically lost because a service is digital, credits were used or generation started. We do not presume valid consent to immediate performance and loss of withdrawal rights. If mandatory rights require a full refund, the unused-credit calculation does not apply.